Duties & Responsibilities
1) Support Major Projects.
2) Handle Change Requests (CR) related to Authorization and Release Strategy/Approval Matrix.
3) Manage authorizations across the entire TG group of companies, including UARF, URRF, SCRF FF, SAP license control, SAP OSS, SAP & HCM resign ID housekeeping, and other processes across various SAP modules and departments, covering 10 systems for more than 56 plants (Malaysia, Thailand, China, and Vietnam).
4) Support improvement projects and automation initiatives.
5) Manage 35 to 40 daily operational support requests.
6) Provide high quality services and solutions to the entire group in accordance with agreed SLAs with Business Process Owners and IT for daily operations and helpdesk support.
7) Manage Authorization and Release Strategy/Approval Matrix for the entire TG group of companies.
8) Share resources to assist with EY Finance audits, ABMS, and SIRIM audits